How to link Shoretel Connect and Asterisk as a SIP gateway

Continuing our series of blogs written by the team of engineers at Blackstar, we have our Solutions Implementation Engineer, Lee Harding, covering how to link ShoreTel Connect and Asterisk. Lee as extensive experience in the ShoreTel universe and thrives in finding a solution. Here are his words… We have a full Shoretel Connect Onsite system here in our … Continued

Android Oreo: Is it Google’s Sweetest Treat Yet?

  Google have announced their latest version of their Android mobile operating system, named after the chocolate biscuit Oreo. The version formally called Android 8.0 Oreo brings with it some functionality, battery life and performance improvements we come to expect from operating system updates. Along with a list of other features outlined below, Android Oreo … Continued

The Importance of Documentation: An Engineer’s Perspective

The following blog is part of a series of posts written by the engineers at Blackstar – they delve into the various aspects of their working lives and talk about topics that interest them and benefit our clients. Steve is our documentation king/guru/whiz/kingpin. He ensures that our processes are kept in check by documenting EVERYTHING! … Continued

4 Reasons Why Your Business Needs Video Conferencing

No longer just high tech-toys for senior executives, here at Blackstar we are on a mission to show businesses how video conferencing brings value to your business, saves you time and makes trousers optional at work (or not). Many years ago, video was unreliable. Hindered by unreliable connection speeds, bandwidth limitations and unjustifiably expensive to … Continued

4 Signs That a Cloud Contact Centre is Right for Your Business

If you’re currently in the process of deciding whether a contact centre could be right for your business or are unhappy with how things are progressing with your current setup, then it’s likely that a cloud-based system could be your saving grace. Here are four of the common signs that you’re ready for a cloud … Continued

Mitel Acquires ShoreTel: The Benefits

Mitel have acquired ShoreTel to become the second largest Unified Communications as a Service (UCaaS) provider. The additional size, scale and financial foundation of the two companies will ensure continued support of the solutions that ShoreTel’s customers desire. “Customers are clearly moving to the cloud at a rapid pace. The combination of Mitel and ShoreTel creates … Continued

The True Value of Unified Communications from the Cloud

  True value is not necessarily how much something costs, but how much it’s worth to you. There has been a recent surge in Unified Communications solutions delivered as a service (UCaaS), with providers such as ShoreTel leading the way. Cloud Unified Communications solutions focus on your most important assets – your people and their … Continued

How to decide which cloud deployment to choose?

Successful businesses understand that when it comes to IP phone systems, selecting the right type of cloud hosting is critical.  As you consider which IP phone system is right for you – cloud, onsite or a hybrid of the two – there are a few key things to consider to help you decide: The size … Continued

O2 Ditch European Roaming Charges

From 15th June O2 customers will be able to use their UK minutes, text and data allowance, whilst roaming across 47 destinations in the Europe Zone. The changes coincide with the abolishment of European roaming charges by the European Union on the 15th June. O2 European roaming was previously covered by the O2 Travel option, at … Continued

Children’s Charity Jessie May Upgrade Their Telephony Communications to ShoreTel Connect

Jessie May is a Children’s Hospice at Home service, caring for local terminally-ill children. The nurses provide vital respite care, emotional support, end of life care and bereavement support, alongside family events that help create treasured memories. Blackstar Solutions, a leading provider of bespoke business communication solutions, were first introduced to Jessie May at a … Continued

Gloucestershire College Enhance Their Student Services With a ShoreTel Connect Contact Centre Solution

Gloucestershire College is a modern, well equipped college with a thriving community of UK and international students. They offer a range of education and training programmes for school leavers and mature students. There are three campus sites, in Cheltenham, Gloucester and the Forest of Dean. The Student Services centres are open for enquiries between 8.30am … Continued

The High Cost of Not Doing Anything about Your Phone System

When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance and infrastructure costs – you also have outdated … Continued

5 Ways Managed Cloud Communications Can Save Your Company Money

These days, companies are demanding more from their communication systems. At the same time, budgets are decreasing and the gap is widening between what employees need to be more productive—and what companies can provide. The trick is to find communication technologies that make the most of your finances while improving employee productivity. Enter the Managed … Continued

The 5 Benefits of Affordable, Ultra-fast Internet

Bristol businesses realise the benefits of ultra-fast affordable internet. The internet plays a significant part in the productivity and underpins the operational capability of a business.  With services such as VoIP, remote storage and cloud services, which are changing the way businesses operate, a reliable and fast internet speed is essential. Unfortunately, slow internet speeds … Continued