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Noisy Little Monkey
Noisy Little Monkey were experiencing some challenges with their communications systems. Their data circuits and telephony were contracted to multiple suppliers and they were spending a lot of unnecessary time, resource and money trying to support the disparate systems in-house.
Noisy Little Monkey were often posting on social media that their phone lines were down. Blackstar Solutions, a local specialist unified communications provider, proactively contacted them, as they knew they could help them with their telecoms issues.
In an initial meeting, Noisy Little Monkey explained that they were experiencing frequent network outages which meant that if their phone lines went down, they had to spend time trying to find out the cause of the failure.
Noisy Little Monkey’s aim was to reduce the points of failure and to have a single supplier offering a reliable and cost effective solution, with the support package included.