5 Reasons Your Phone System May Be Outdated
Our customers trust us to deliver business communication solutions that help them communicate effectively and increase productivity. Read what they say.
Challenge. Blackstar Solutions, a leading provider of bespoke business communication solutions, were first introduced to Jessie May at a networking event, where a talk was given by the charity about the work they do. As communications experts, Blackstar Solutions wanted to help and support Jessie May as the charity expanded. Jessie May is based in an old school building just outside Bristol and office space has been shared since the charity was first established in 1996. Due to the age of the property, the thick walls often meant that phone connectivity around the office was poor. Jessie May were embarking on a major office expansion project, so it seemed an appropriate time to simultaneously upgrade the telephony infrastructure. Blackstar Solutions carried out an extensive health check of the current telephony configuration, infrastructure, landlines and internet connections. They wanted to provide Jessie May with an enterprise-standard communications solution, and recommended the ShoreTel Connect system.
Challenge. Gloucestershire College had two disparate legacy systems: a Cisco IP platform, providing IP telephony at all of their sites and the main Student Services function, running on a Virgin inbound hosted portal. The Cisco and Virgin technology was not compatible and the Cisco platform was becoming time-consuming logistically and add-ons were expensive to procure. With limited integration options, when an inbound call came in to Student Services and the operative transferred a call, the initial agent’s line remained open for the duration of the transferred call, so they couldn’t log in or log out. There were also reporting issues as it was never clear when a call was started and when it ended. A reliable, flexible telephony solution Gloucestershire College required a more intuitive, integrated communications solution, with efficient queueing and call handling functions, as well as more functionality and better reliability. However, with recent Government cuts in Education Services, technology budgets were tightening and the pressure increasing. The college was not averse to a capital investment but no longer wanted to pay ongoing rental fees. The college turned to Blackstar Solutions who proposed ShoreTel’s Connect solution. The feature-rich functionality was an attractive option so they decided to deploy ShoreTel Connect and the Enterprise Contact Centre technology to handle queued calls within Student Services. The main challenge was that Gloucestershire College needed it deployed very quickly. They met with Blackstar Solutions in June 2016 and asked them to develop and migrate a platform for the start of the summer enrolment period. The ShoreTel Connect telephony solution and ECC were up and running by July 2016, in only four weeks, from the point of order to go live. It was an impressive turnaround which was project managed quickly and seamlessly by Blackstar.
We saved a large transport company £120,000 on their mobile bill, across 1,400 connections
We facilitated the migration of over 800 users across 3 sites for a prestigious public school.
