Our customers trust us to deliver business communication solutions that help them communicate effectively and increase productivity. Read what they say.
Current Situation Bristol Sport was not able to effectively report on their call centre data as their previous hosted telephony solution lacked the features for detailed call analysis. They needed a solution which would enable them to have full visibility of call centre performance metrics and ultimately improve customer service. They also needed an agile, flexible and secure solution that would allow for employee remote working. Solution Mitel MiVoice Connect telephony solution Mitel Edge Gateway (a remote access solution for MiVoice) Call recording for call monitoring and quality assurance Wallboards for full operational visibility Inbound call routing for multiple numbers Highly available infrastructure to utilise diverse internet connections at the stadium Results Call reporting provides detailed analysis of call performance to enhance the customer experience Revised call routing structure for improved efficiency and productivity, especially in peak times Simplicity of use for quick and easy set up Resilience added to the existing highly available infrastructure utilising the diverse connectivity at the stadium Flexibility and agility of MiVoice Connect enabled a seamless and immediate transition to employee home working during coronavirus lockdown
We saved a large transport company £120,000 on their mobile bill, across 1,400 connections
We support 800 contact centre agents over 4 sites, that bill 3 million minutes per month, for an insurance group.
We facilitated the migration of over 800 users across 3 sites for a prestigious public school.
