Our customers trust us to deliver business communication solutions that help them communicate effectively and increase productivity. Read what they say.
Bristol Sport was not able to effectively report on their call centre data as their previous hosted telephony solution lacked the features for detailed call analysis. They needed a solution which would enable them to have full visibility of call centre performance metrics and ultimately improve customer service. They also needed an agile, flexible and secure solution that would allow for employee remote working.
Mitel MiVoice Connect telephony solution
Mitel Edge Gateway (a remote access solution for MiVoice)
Call recording for call monitoring and quality assurance
Wallboards for full operational visibility
Inbound call routing for multiple numbers
Highly available infrastructure to utilise diverse internet connections at the stadium
Call reporting provides detailed analysis of call performance to enhance the customer experience
Revised call routing structure for improved efficiency and productivity, especially in peak times
Simplicity of use for quick and easy set up
Resilience added to the existing highly available infrastructure utilising the diverse connectivity at the stadium
Flexibility and agility of MiVoice Connect enabled a seamless and immediate transition to employee home working during coronavirus lockdown