Communicate

Next-Generation communications are capable of transforming business performance to deliver a competitive advantage over the competition. To enable your people to be more productive, responsive and allow collaboration with colleagues, customers and suppliers a good communication strategy is key. With the combination of Voice, Video, Collaboration and Mobility Solutions Blackstar Solutions works with you to deliver the unified communications infrastructure that allows your organisation to be more flexible and efficient whether on premise, cloud or hybrid.

Voice

At Blackstar solutions we work with business to evaluate their existing telephony systems and review their business requirements. We also look to assist businesses that are restricted by the functionality and flexibility of their existing system and also assist with systems that are obsolete and approaching their end of life support.

We provide solutions that offer the flexibility and scalability suitable for business ranging from Small to medium businesses up to large multi-site enterprises. Our portfolio offers a range of solutions from On Premise, Hybrid and Cloud/Hosted.

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Video

Video communications offer a richer interaction and collaboration than traditional telephony or conferencing. At Blackstar we offer a range of video solutions including desktop to desktop video applications, meeting room video conferencing solutions and live or recorded video casting to large audiences.

Our partnership with LifeSize allows us to offer a solution that connects your organisation with award-winning conferencing technology that covers web, audio and video conferencing. Through a unique integration of plug-and-play HD camera systems and HD phones and easy-to-use cloud-based conferencing software, LifeSize deliver a meeting experience like no other.

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Unified Communications

A true Unified Communications (UC) solution increases employee efficiency, agility and productivity, improves customer service through speed of response and enhances flexibility – all while reducing costs.

Based on the award winning ShoreTel platform our UC solutions eliminate communications complexity for both end users and system administrators. With a purpose built IP business phone solution that ensures that all components worked with minimal configuration and maximum flexibility, IT departments are saved from the complicated and redundant tasks that are often required to implement a true UC solution.

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Mobility

At Blackstar we focus on delivering the core services within the UC solution to each employee regardless of their device choice. Therefore, ensuring that individuals and teams can communicate effectively regardless of their location and without the traditional cost implications of mobile communications.

The ShoreTel Connect mobility app enables businesses of all sizes to integrate their employees’ favorite smartphones and tablets with their existing phone system−securely, simply, and cost-effectively. Employees can BYOD (bring your own device) and stay connected from any location around the world on any network, while keeping business and personal calls completely separate.

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Conferencing

Within your business today audio, web and video conferencing services are essential tools that boost collaboration between your staff, enhance productivity and save on travel costs. Whether it’s a pre-arranged or ad-hoc discussion, these services make it easy to include key people in meetings and decisions wherever they are.

At Blackstar we offer a range of conferencing services that include Audio, Web and Video while ensuring that these services are aligned to the core unified communications (UC) solution. Our conferencing services help you collaborate with anyone, anywhere at any time through the device of their choice.

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Reporting

With our reporting and analytics solutions you will be able to understand the common behaviors amongst your highest performing employees and view the experience of your end customers as well as offering insights on how to improve your customers experience and reduce cost.

At Blackstar our call reporting solutions applications software is a simple to use, yet highly sophisticated tool that lets you see what is happening within your business when it comes to telephone usage and much more. We ensure that its easy to gain insights from the information provided as well as to get it into the hands of the people that can use it.

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