Enhance

Enhance is a series of explainer videos and content to help you develop your telecoms knowledge, get tips and solve your queries.

At Blackstar we’re on a mission to share our many years of expertise with you in a simple easy to digest format. Blackstar Enhance is a place to increase your knowledge, get tips and solve those troubleshooting queries.

If you have a solution or service you want us to cover please leave us feedback in the comments section.

Microsoft Teams

The Microsoft Teams app is the hub for collaboration in Office 365. Chat, meet, call and collaborate from where ever you are.

The videos we cover include: Make a Teams to Teams Call – Make An External Call – How to Transfer Blind and Consult – How to Add a Third Party to a Call – How to Add Speed Dial – How to Change Your Presence – How to Configure Notifications – How to Configure Your Voicemail – How to Retrieve Your Voicemail – How to Forward Calls – How to Manage Delegates – How to Receive Calls – How to Block Calls – How to Set Up a Distinctive Ring – How to Set Up a Secondary Ringer – How to Create Call Groups – How to Set Up Simultaneous Ring – How to Set Up Priority Access – The Difference Between Teams and Channels – How To Switch Devices – How to Add a Contact – How to Make a Video Call – Hot to Use The Chat Feature

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Mitel MiVoice Connect

Mitel MiVoice Connect is a powerful communication and collaboration tool for using an easy-to-use interface.

In this series of Mitel Mivoice Connect Client videos we cover how to: Log In – Call Forwarding – Available State – Recording a Voicemail Greeting –  Soft Phone – External Assignment – Making an External Call – Internal Calling – Contact Card – Screen Share – Instant Messaging – Call Transfer – Three-party Calls and Voicemail.

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Gamma Horizon Collaborate

Gamma Horizon Collaborate is a complete unified communication experience built on the award-winning Horizon Hosted PBX. Horizon Collaborate is designed to improve productivity and collaborate through video calling, instant conferencing, instant messaging and presence. This is presented in an easy-to-use client available on desktop or app.

Videos included: Install the client – Log In – Change your Profile Picture – Change your Presence – Make a Call – Forward a Call – Make a Three party Call – Set Up Twinning – Activate ‘do not disturb’ – Check your Voicemail – Transfer a Call and Call Pull.

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StarLeaf

StarLeaf brings people together to work better, wherever they are through video conferencing and collaboration tools.

The videos include: Download the App – Log-in – Change your Profile Picture – Create and Join Groups – Schedule a Meeting -Join a Meeting -Set Up and view Presence – Schedule a Meeting from Outlook – Make a Call – Receive a Call – Transfer a Call – Add a Participant to a Call – Use the Chat Feature – Set up Favourites – Check your Voicemail – Record a Voicemail Greeting – Set up Voicemail PIN and Understand in-meeting Controls.

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