The Microsoft Teams app is the hub for collaboration in Office 365. Chat, meet, call and collaborate from where ever you are without compromising on privacy and security.
With an added Phone System for Teams license and our Direct Routing service, your organisation can make external calls within Teams, find out how we can help you deploy it HERE.
In our explainer videos we cover how to:
Make a Teams to Teams Call – Make An External Call – How to Transfer Blind and Consult – How to Add a Third Party to a Call – How to Add Speed Dial – How to Change Your Presence – How to Configure Notifications – How to Configure Your Voicemail – How to Retrieve Your Voicemail – How to Forward Calls – How to Manage Delegates – How to Receive Calls – How to Block Calls – How to Set Up a Distinctive Ring – How to Set Up a Secondary Ringer – How to Create Call Groups – How to Set Up Simultaneous Ring – How to Set Up Priority Access – The Difference Between Teams and Channels – How To Switch Devices – How to Add a Contact – How to Make a Video Call – Hot to Use The Chat Feature
Note: Some of the videos covered are only applicable for Phone System for Teams.
To make an ‘External Call’ on Teams you require Phone System for Teams using Direct Routing (or MS Calling Plans). Direct Routing allows you to utilise Teams to dial any telephone number, not just other Teams users, using telephony services you may already have, like SIP trunks.
Find out how this works and how we can assist your organisation to deploy it by clicking HERE.
You have two choices when transferring a call, blind or consult. Transferring a call without speaking to the recipient is a blind transfer with the option of transferring to voicemail or you can speak to the recipient (consult) before transferring the call. Find out how to transfer calls in these two ways in the video.