Mitel MiVoice Connect Client

Mitel (ShoreTel) MiVoice Connect provides an exceptional collaboration experience across all devices using one simple interface. In our series of explainer videos we’ll cover how to:

Log in, check your availability state, forward calls, record a voicemail, use MCC as a softphone, use external assignment, make an external call, make an internal call, get the most out of Contact Card, screen share, send and receive instant messages, transfer a call, make a three party call and check your voicemail.

How to Log In

The video helps you to log into your Mitel Mivoice Connect client for the first time.

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How to Check Your Availability State

Learn how to check the availability state of your Mitel Connect client.

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How to Forward Calls

Learn how to forward calls on your Mitel Connect client to numbers outside of your organisation.

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How to Record a Voicemail Greeting

Learn how to record a voicemail greeting on your Mitel Connect client.

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How to Use MCC as a softphone

Learn how to use your Mitel Connect client as a softphone when working remotely.

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How to Handle a Call Using External Assignment

Learn how to handle calls whilst working remotely or hot-desking whilst using External Assignment.

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How to Make an External Call

Learn how to make an external call using your Mitel Connect client.

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NEED SUPPORT?

Are you looking for a trusted telecoms provider to support your ShoreTel phone system?

Contact us to get support from experienced ShoreTel technical engineers.

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How to Make an Internal Call

Learn how to make an internal call to users in your organisation on your Mitel Connect client.

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How to Get the Most out of Contact Card

Learn how to get the most out of Contact Card on your Mitel Connect client.

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How to Screen Share

Learn how to screen share using your Mitel Connect client.

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How to Send and Receive Instant Messages

Learn how to use your Mitel Connect client to send and receive instant messages.

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How to Transfer a Call

Learn how to transfer a call using your Mitel (ShoreTel) MiVoice Connect client.

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How to Make a Three Party Call

Learn how to add a third party to a call on your Mitel (ShoreTel) MiVoice Connect client.

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How to Check Your Voicemail

Learn how to check your voicemail using your Mitel (ShoreTel) MiVoice Connect client.

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Any ShoreTel support topics you want us to cover?

Send us an email on enhance@blackstarsolutions.co.uk or call us on 03331232123

 

WANT A SUPPORT PARTNER YOU CAN TRUST?

Contact us to get support from experienced ShoreTel technical engineers. We'll help with the support of your ShoreTel (now Mitel) phone system.

We have trainers on hand to train your employees on the Mitel (ShoreTel) MiVoice Connect platform.

We're rated "EXCELLENT" on Trustpilot for our support services.

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“Mitel views Blackstar as a very valued partner and very much a trusted and safe pair of hands, both from a new customer and an existing customer perspective. So we absolutely have faith and trust in their abilities to deliver solutions to net new customers and similarly if partners are looking for new homes to go to, they need to find a new provider and trusted pair of hands, safe pair of hands if you like, in a business, we absolutely endorse that they could go to Blackstar for those services.” Nick Aikman – Channel Director of UK and Ireland, Mitel

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